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If you have ordered an ADSL broadband service from us:
Like many UK suppliers will carry out the checks detailed below & connection is only guaranteed upon your line passing BT TESTS
(all checks carried out by BT & Griffin for our ADSL service)
- If you used Griffin internet or your supplier should (ISP) / they will recheck your order using the initial line check to ensure the service you requested is compatible with your BT telephone line and that your local exchange has been upgraded.
- Griffin or your supplier (ISP)will then submit your order to BT to activate your line - they will then do a more detailed line check and either:
- Accept the order - then give us a line activation date (typically around 5-10 working days from when we received your order)
- Reject the order if there information on the order was incorrect (i.e. the installation address does not match up against their records) or if there were problems with the line (i.e. quality too low, too far from the exchange etc.)
- Assuming your order is accepted by BT we will then E-mail you to confirm the line activation date and provide the relevant user name / password and other configuration details. If you have ordered ADSL Micro filters with your ADSL broadband service it they will now be shipped to you within 7 days .
Should your order be rejected Griffin internet or your supplier (ISP) will refund your money.
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